Terms of Service

The service includes visitor passes, the guard tablet app, the resident and staff apps, the AI Gate Assistant, access control integration, contractor gate tools, security reports and the admin dashboard. Which modules a site can use depends on its plan.

The site admin is responsible for adding and removing users, assigning roles and keeping the resident or employee list accurate. Each user must keep their login private. Guards must log in with their own PIN so that every entry is recorded under the right name.

The service helps people make entry decisions. It does not make them. Guards, residents, hosts and site managers remain responsible for who is allowed in. The AI Gate Assistant gives information and suggestions only, and connected hardware opens only according to the rules the site sets.

• Display notice at the gate that entries are recorded, and, where face match is used, obtain consent from each person enrolled.
• Set a retention period that suits the site's legal and security needs.
• Collect ID documents only where there is a clear need.
• Use visitor data only for gate security and related site operations.
• Keep connected hardware in safe working order, including fire and emergency release.

You may not use the service to track people beyond the site's gates, to profile visitors for marketing, to harass anyone, or to break any law. You may not attempt to access another site's data, reverse engineer the apps, or interfere with the service's security.

The free trial lasts 30 days and covers one site with up to 2 gates. At the end of the trial, the site can choose a plan or stop. If no plan is chosen, the account is paused and trial data is deleted after 30 days.

Plans are priced per gate per month or per flat per month, billed monthly or yearly in advance. Prices exclude taxes, which are added to the invoice. Upgrades take effect immediately and are charged for the rest of the period. Downgrades take effect from the next period.

If payment is overdue by more than 15 days, we may limit the service to read-only access after giving notice to the site admin. Guard tablets continue to record entries so that the gate is never left without a record.

Turnstiles, barriers, readers, tablets and printers are not part of the subscription unless agreed in writing. We confirm compatibility in good faith from the information provided, but the hardware manufacturer remains responsible for the device.

Each site owns its gate data. We process it to run the service as described in our Privacy Policy and Data Processing terms. Admins can export their data at any time while the subscription is active.

We aim for the service to be available at all times and schedule maintenance outside busy gate hours where possible. The guard tablet works offline during network outages and syncs once connected. Support levels depend on the plan.

To the extent permitted by law, our total liability in any twelve-month period is limited to the fees the site paid for the service in that period. We are not liable for losses caused by decisions made at the gate, by third-party hardware, or by incorrect information entered by users.

A site may cancel at any time from the dashboard, effective at the end of the current billing period. We may suspend an account that breaks these terms after notice, or immediately where there is a risk to people or data. After cancellation, data is deleted according to the site's retention period.

These terms are governed by the laws of India. Disputes are subject to the jurisdiction of the competent courts in India.